Making reusable packaging the norm requires structural changes, but there are still significant gaps in our knowledge. There are still major knowledge gaps regarding how packagers, retailers, cleaning companies and other stakeholders can adapt their supply chains and business models to facilitate reuse. Insights into consumers’ needs and preferences regarding sustainable combinations of products and packaging remain fragmented. There is also little evidence on how reusable packaging performs in practice in terms of sustainability, shelf life, collection, cleaning and in-store presentation.